IP telephony

Voice and data transmission via a network simplifies administration and operation. This saves time and money and increases productivity. The most important advantages of IP telephony:

  • Less time needed to manage messages through Unified Messaging
  • Savings on telephone charges through the use of WAN
  • Simplification of the installation and administration through a combined voice and data network
  • Increase in productivity and reduction of travelling expenses through voice and web conferences
  • Calendar and messaging functions can be used to simplify coordination
  • Easy implementation of unified and communications solutions for voice and web conferences, video, voicemail and other applications via a user-friendly interface 

T&N implements IP voice systems from 5 to 15,000 connections. The modular, modern and practically-proven software and hardware support more than 525 telephone performance features that are distributed over heterogeneous multiprotocol networks.

IP telephony
 

IP Contact Center

IP Contact Center
 

IP Contact Center

The difference to normal call centers lies in the fact that the agents are connected via IP. The IP Agent is a call center softphone application that runs on a PC. This lets agents work from any PC, as long as this is connected to the company network.
Access to the complete range of agent functions is guaranteed through a graphic interface in which the common drag&drop conventions have been implemented. The IP Agent can access the information in the corporate database (via LDAP) through an intuitive interface as well as an integrated call history function which offers the agent a detailed overview. Contact Center managers can also manage screen pop-ups.

The big advantage is that the agent can be integrated in the Customer Care Solutions and central Communications Server architecture without any difficulties.
 


 

Safe IP communication

Safe IP communication
 

Confidentiality ranks first with Voice over IP too.

IP-based, convergent networks and Voice over IP (VoIP) are standard features today. As a total solution provider, T&N concentrates on security, particularly in the VoIP environment.
Safeguarding the IT and voice infrastructure has entered into a new dimension. IT specialists are facing new challenges with respect to security through the fusion of IT and telecommunications. The ISC (International Information Systems Security Certification Consortium) paid great attention to VoIP at its conference on ‘New Technologies and Regulatory Compliance’. AVAYA, our preferred partner for IP voice systems, has implemented all of the resolutions and recommendations. End-to-end encryption has been implemented as a standard feature by AVAYA since the introduction of IP telephony. T&N specialists provide you with competent advice and support for the implementation of the security standards.


 
More
 
References
 
 
Our partners
 
 
Technical terms
 
Avaya Flare - So kommuniziert man heute
(294 KB)
 
Mobility - The virtual office is already reality
(431 KB)
 
Technologie Outsourcing – the starting point
(553 KB)