Contact center

The challenge of routing customer inquiries and interactions via all of today’s media (IM, chat, social media, video, etc.) to the right person is proving to be an increasingly big challenge today.

It doesn’t matter whether it is a small help desk that needs call center functions, or a multimedia contact center – the specialists from T&N will find the right solution with you.

Our partner Avaya offers various, open solutions that can be ideally scaled to any size of company and requirement.

The Avaya Contact Center solution helps you not only receive, process and conclude the various customer interactions. It also helps you to monitor and measure the set goals (service level) across all media, to analyse the operating figures obtained and use these to optimise your processes.

Contact center
 
The solutions portfolio ranges from simple call routing, outbound contact center, multimedia routing right through to workforce optimisation (forecasting, shift planning, voice recording through to an analysis of the recorded talks).

T&N has over 15 years of experience in the implementation of Contact Center solutions. From the evaluation, via integration through to operation, T&N is your partner for anything to do with Contact Centers.
More
 
References
 
 
Our partners
 
 
Technical terms
 
Technologie Outsourcing – the starting point
(553 KB)