Voice communication is the central doorway to any company.
A lot has changed in transmission technology since Graham Bell first put the telephone to practical use back in 1876. Analogue transmission was known from the outset. Digital telephony then came along at the beginning of the 1990ies. Another kind of transmission then appeared only ten years later; VoIP (Voice over Internet Protocol).
Today’s telecommunications systems / telephony servers combine traditional telephony such as analogue, digital and ISDN connections with the new VoIP technology. This means that a variety of different customer requirements can be satisfied with the same system.
This opens up great possibilities for optimisation with technologies such as CTI (Computer Telephony Integration), voice mail, unified messaging and video conferences.
We map your process flows to the telephone system to enable a highly efficient handling of your contacts – and to help keep your company in the lead.